Frequently Asked Questions

Answers to Commonly Asked Questions


About WQPT
Where do I find out more information
about WQPT?


How do I make WQPT my local station
on PBS.org?


How do I contact the station?


How do I purchase copies of programs
on WQPT?


How can I volunteer at WQPT?


Using this Website
I'm having problems viewing your website,
can you help?

WQPT Membership
Why does WQPT have on-air
membership campaigns?


Will my contribution to WQPT
be tax deductible?

How quickly will my online
payment be processed?

Will WQPT notify me when
payments are due?


When paying by EFT, which bank
account will I use?


Renewing or changing your
Sustaining Membership


When will I receive my Thank You gift?


Is becoming a member online secure
and safe?


Does WQPT sell or rent their member lists?


Where do I find out more information about WQPT?
We invite you to visit our "About WQPT" page on our website.

 

How do I make WQPT my local station on PBS.org?
The WQPT website has been designed to compliment your PBS experience. Simply click here to go to the PBS website and select WQPT as your PBS station. Once set (assuming your browser allows "cookies") you'll always be connected with WQPT and PBS. As an alternative, you may also click here to make WQPT your local PBS station.

 

How do I contact the station?
We invite you to visit our "Contact WQPT" page where you'll find phone numbers, e-mail address and a directory of some of our staff members.

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How do I purchase copies of programs on WQPT?
If you would like to have a copy of a favorite program, simpl call us at 30/764-2400. Our locally produced programs, such as, Chad Pregracke: The River Rescuer maybe purchased directly through WQPT.

For nationally broadcast programs go to ShopPBS.

 

Why does WQPT have on-air membership campaigns?
WQPT receives a significant portion of its funding from individuals like you. Many of these gifts come from viewers during our three annual on-air membership campaigns. Just a small fraction of WQPT's airtime—approximately 2% a year—is spent inviting viewers to invest in public television.

 

Will my contribution gift be tax deductible?
Yes—because WQPT is a nonprofit 501(c) (3) organization. Your gift is tax deductible to the extent that it exceeds the fair market value of any benefit you receive in return. We will send you a tax receipt for any gift of $250.00 or more, or for one of $75.00 or more when you have received a thank-you gift such as a videotape, CD, or book.

 

How quickly will my online payment be processed?
Our Membership staff places a high priority on responding to your pledge or other purchases in a timely manner. We will process your request on the next business day after receiving your check or credit card order. Electronic Funds Transfer (EFT) payments begin approximately one month from the time we receive your written authorization. If you choose to use the EFT payment option, you will receive written notification verifying your EFT amount and the start date of the funds transfer.

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Will WQPT notify me when payments are due?
Yes—For certain memberships you may ask us to bill you, if you intend to pay by check. For credit card and Electronic Funds Transfer (EFT) payments, WQPT will automatically process your payment when it becomes due and you will see confirmation of the transaction on your credit card or bank statement.

 

When paying by EFT, which bank account will I use?
You decide and authorize WQPT to establish the Electronic Funds Transfer (EFT) from either your checking or savings account.

 

Renewing or changing your Sustaining Membership
The Sustaining Partnership form of membership allows you to set-up automatic monthly or quarterly payments which are automatically processed. Once you become a Sustaining Partner your support is ongoing and your membership payments renew automatically. However, you may contact WQPT at any time to increase, decrease, or discontinue future payments.

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When will I receive my Thank You gift?
Typically gift items arrive within two weeks. In some instances items may take up to six weeks to arrive. If you are concerned about the status of your gift(s), please contact us.

Your subscription to our monthly program guide will begin within 30 days of your donation. If you do not receive the WQPT program guide within 30 days, please call us at 309/764-2400.

 

Is becoming a member online secure and safe?
Yes—WQPT uses SSL (The Secure Sockets Layer is a commonly-used protocol for managing the security of a message transmission over the Internet). WQPT uses certification to verify that our site is safe and secure. When you see the GeoTrust logo on a web page with a form—you can rest assured that your personal information is completely safe and is transferred to WQPT via a secure format.

Only WQPT membership staff will process your purchases you make through our online store. Our online store provides you with a secure method of becoming a member from the comfort of your home or office. If you are uncomfortable transmitting your information over the internet, feel free to simply call us at 309/764-2400 and pledge your support or order tickets to events or promotions.

 

Does WQPT sell or rent their member lists?
No. When you become a WQPT member, your information is not provided to any organization. Whether you make your contribution via our secure online registration, or by telephone, your personal information is never released to anyone.

 

How can I volunteer at WQPT?
Thanks for asking! Volunteering is a great way to get involved and support the efforts of the station. Check out the volunteering section of our website, then call the station at 309/764-2400, or e-mail us today!

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I'm having problems viewing your website, can you help?
Common issues regarding web browsing:

Your Browser
This site is best viewed with the latest version of Chrome, Firefox, Internet Explorer or Safari.
Is your browser application (eg. Firefox, Internet Explore, etc.) up-to-date? Most issues can be resolved by simply downloading the most recent version of your preferred web browser.

A word about Internet Explorer 6. Users browsing the web with Internet Explorer 6 experience a variety of issues related to the outdated web browser and its inability to function with modern websites. We are unable to provide browser support for this outdated browser. If you are still using this browser, we encourage you to get a more recent version to more fully enjoy your internet experience.

Screen Size
In most instances our website is designed to display at approximately 1100 pixel width. If you are unable to view the entire width, you may change the resolution for your computer monitor.

 

Font Size
This site is best viewed when your default font is set to "Medium" or "Automatic". If your font size is set significantly larger or smaller than these, you may experience some distorted graphics and page layouts.

 

Mobile Devices

Users accessing the WQPT site via a mobile device will notice that some web features may not function properly.

Typically, if these are addressed first, they will correct any problems you may be experiencing. If you continue to expereince technical difficulties, please contact us.

Interactive Program Schedule
Our online interactive schedule accesses and loads data from more than one source to provide users with up-to-date schedule information. Depending on your internet connection/speed, you may need to wait a few moments for the schedule to load. Often, simply updating your browser to the latest version available will allow the data to load more quickly.

 

Downloading PDF Files

Get Adobe Reader
You may download the free software from the Adobe website.

We welcome your feedback, simply contact us.

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