FAQs

How can I make a donation?

A. WQPT PBS is member-supported community television. Your support keeps WQPT PBS' quality programs free and independent. In addition, your contribution helps fund our Educational Outreach initiatives and services for the entire region. We invite you to join WQPT PBS or renew your membership at any amount appropriate for you. Annual member benefits begin at the $35 level. Make your secure donation online today or call toll-free 1-877-413-2424 to give by phone.

Other ways to support WQPT PBS:

• Sign up to make automatic low monthly gifts with our Sustaining Partners Program.
• Make a bequest, planned gift, charitable gift annuity and more.
• Join our Leadership Circle for philanthropic donors.
• Donate your old vehicle through our Vehicle Donation program.
• Become a WQPT volunteer.
• Mail in your donation to WQPT PBS, c/o WQPT Member Services, 3300 River Drive, Moline, Illinois 61265

Need Assistance? We can help. Use our online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.

How can I update my membership information?

A. Use the WQPT PBS Member Portal to make changes to your membership, including your donation, payment and other information related to your membership. Or contact us for assistance.

 

When does my WQPT PBS membership expire?

A. Your generous support to WQPT PBS typically gives you one full calendar year of benefits from the date of your contribution.

 

 

When will I receive my Thank You Gift?

A. Gift items (typically) arrive within 2–3 weeks. However, sometimes thank-you gifts may take longer, because of inventory, shipping times or other unforeseen issues beyond our control. We are happy to check the status of your items, simply contact us.

 

I would like to select a Thank You gift, where do I do so?

A. View our Thank you gift page, then use the search tool to locate items for a specific program.

 

I need help with WQPT PBS Passport, what do I do?

A. We're here to help. Use our online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424. Extensive content has been published online to assist you and you might find your solutions on: Passport FAQ | Submit a Service Request | Login to Passport | Activate Passport

 

How do I terminate my ongoing contribution?

A. Submit your request using our secure online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.

 

Why does my donation transaction show WIU Foundation as the merchant?

A. Western Illinois University holds the broadcast license to WQPT PBS. Though WQPT PBS is an entirely "self-funded department (within) the University structure and (is) responsible for generating its (own) revenue needs." For simplified bookkeeping and legal reasons, transactions may appear as WIU Foundation. Rest assured that your donation is designated solely to WQPT PBS.

 

I paid my renewal. Why am I still receiving another mailing from WQPT PBS.

A. To save money for the quality programming you expect from WQPT PBS, we print and send out renewal notices in bulk. This means that it takes several weeks for a renewal letter to get to you. As a result, your renewal gift and our letter probably crossed in the mail.

 

I already paid my donation. Why did I receive an invoice?

A. Because your support is so vital to WQPT PBS, we start sending out renewal notices in advance of your membership's expiration. If you renew early, you will still get a full year's membership; your membership will be extended for a full 12 months from your current expiration date.

 

Why did I not receive my Program Guide?

A. If you just joined WQPT PBS, you should receive your first program guide on or around the first of each month. It may take a few weeks to receive your first issue of the guide, depending on the date we received your donation, regardless you will receive 12 issues. If you are a current member and have not received this month’s guide, please contact us online.

 

How do I update my contact information?

A. Simply use our secure online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.

 

Is donating online safe?

A. Safe guarding your personal information is of the utmost importance to us. The information you provide is sent encrypted via a SSL.* We believe this technology to be safe and secure. If, at any time, you are uncomfortable making an online donation, purchase or registration, call 309-764-2400 or toll-free 1-877-413-2424 during normal business hours. If more convenient use our online contact form and our staff will contact you.

*SSL (Secure Sockets Layer) are the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.