Select/click a category to view answers to commonly-asked questions. Contact us if you do not find the information you are looking for.
A. WQPT PBS is member-supported community television. Your support keeps WQPT PBS' quality programs free and independent. In addition, your contribution helps fund our Educational Outreach initiatives and services for the entire region. We invite you to join WQPT PBS or renew your membership at any amount appropriate for you. Annual member benefits begin at the $35 level. Make your secure donation online today or call toll-free 1-877-413-2424 to give by phone.
Other ways to support WQPT PBS:
Need Assistance? We can help. Use our online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.
A. Your generous support to WQPT PBS typically gives you one full calendar year of benefits from the date of your contribution.
A. Use the WQPT PBS Member Portal to make changes to your membership, including your donation, payment and other information related to your membership. Or contact us for assistance.
A. Gift items (typically) arrive within 2–3 weeks. However, sometimes thank-you gifts may take longer, because of inventory, shipping times or other unforeseen issues beyond our control. We are happy to check the status of your items, simply contact us.
A. View our Thank you gift page, then use the search tool to locate items for a specific program.
A. We're here to help. Use our online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424. Extensive content has been published online to assist you and you might find your solutions on: Passport FAQ | Submit a Service Request | Login to Passport | Activate Passport
A. Submit your request using our secure online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.
A. Western Illinois University holds the broadcast license to WQPT PBS. Though WQPT PBS is an entirely "self-funded department (within) the University structure and (is) responsible for generating its (own) revenue needs." For simplified bookkeeping and legal reasons, transactions may appear as WIU Foundation. Rest assured that your donation is designated solely to WQPT PBS.
A. To save money for the quality programming you expect from WQPT PBS, we print and send out renewal notices in bulk. This means that it takes several weeks for a renewal letter to get to you. As a result, your renewal gift and our letter probably crossed in the mail.
A. Because your support is so vital to WQPT PBS, we start sending out renewal notices in advance of your membership's expiration. If you renew early, you will still get a full year's membership; your membership will be extended for a full 12 months from your current expiration date.
A. If you just joined WQPT PBS, you should receive your first program guide on or around the first of each month. It may take a few weeks to receive your first issue of the guide, depending on the date we received your donation, regardless you will receive 12 issues. If you are a current member and have not received this month’s guide, please contact us online.
A. Simply use our secure online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.
A. Safe guarding your personal information is of the utmost importance to us. The information you provide is sent encrypted via a SSL.* We believe this technology to be safe and secure. If, at any time, you are uncomfortable making an online donation, purchase or registration, call 309-764-2400 or toll-free 1-877-413-2424 during normal business hours. If more convenient use our online contact form and our staff will contact you.
*SSL (Secure Sockets Layer) are the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
A. Use and search our schedule online or download a program guide (link located under the schedule grid).
A. The narration you may hear is the descriptive video service for the visually impaired persons. To de-activate this feature use the DVS or SAP function on your remote.
A. YES. Viewers may LIVE STREAM our channels, watch numerous programs the WQPT PBS Video Portal. Members who donate $60.00 have access to our extended PBS library with countless hours of content using WQPT PBS Passport.
A. View our programming for kids or watch or stream now.
A. WQPT PBS depends on support from individual donors like you in order to continue bringing you the finest educational, entertaining and thought-provoking programming without commercial interruption. The special programming we offer during our fundraising drives help us raise critical funds to bring you the programs you enjoy throughout the rest of the year. Approximately 2% of our airtime is spent inviting viewers to invest WQPT PBS' programming and outreach services.
A. We value your feedback and suggestions. We hope you will take the time to let us know what you think by using our online contact form.
A. We welcome and value your feedback! As your regional PBS station, your comments, suggestions and ideas are vital to our success. contact us online and let us know your ideas.
A. View our About Us web page for an overview of WQPT.
A. Yes. Our staff directory is located below our contact form. You may also view our Community Advisory Board member list.
A. WQPT PBS is a "self-funded department (within) the Western Illinois University structure and (is) responsible for generating its (own) revenue needs." Western Illinois University holds WQPT PBS' broadcast license.
A. Comprehensive information is available on our Reports & Filings web page.
A. No. However WQPT PBS does have a Community Advisory Board with quarterly meetings open to the general public. Learn more or view upcoming meeting dates.
A. Yes. Since 1995, we have provided more than 500,000 free books to children whose families cannot afford them through our First Book program.
A. Tickets for Imagination Station are FREE, however YOU MUST have tickets to enter the event. Tickets usually become available on March 1. Sign up for e-mail notifications (below) to stay informed. Learn more
A. We invite you to use our contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.