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Select/click a category to view answers to commonly-asked questions. Contact us if you do not find the information you are looking for.

How can I make a donation?

A. WQPT PBS is member-supported community television. Your support keeps WQPT PBS' quality programs free and independent. In addition, your contribution helps fund our Educational Outreach initiatives and services for the entire region. We invite you to join WQPT PBS or renew your membership at any amount appropriate for you. Annual member benefits begin at the $35 level. Make your secure donation online today or call toll-free 1-877-413-2424 to give by phone.

Other ways to support WQPT PBS:

Need Assistance? We can help. Use our online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.

How can I update my membership information?

A. Use the WQPT PBS Member Portal to make changes to your membership, including your donation, payment and other information related to your membership. Or contact us for assistance.


When does my WQPT PBS membership expire?

A. Your generous support to WQPT PBS typically gives you one full calendar year of benefits from the date of your contribution.



When will I receive my Thank You Gift?

A. Gift items (typically) arrive within 2–3 weeks. However, sometimes thank-you gifts may take longer, because of inventory, shipping times or other unforeseen issues beyond our control. We are happy to check the status of your items, simply contact us.


I would like to select a Thank You gift, where do I do so?

A. View our Thank you gift page, then use the search tool to locate items for a specific program.


I need help with WQPT PBS Passport, what do I do?

A. We're here to help. Use our online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424. Extensive content has been published online to assist you and you might find your solutions on: Passport FAQ | Submit a Service Request | Login to Passport | Activate Passport


How do I terminate my ongoing contribution?

A. Submit your request using our secure online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.


Why does my donation transaction show WIU Foundation as the merchant?

A. Western Illinois University holds the broadcast license to WQPT PBS. Though WQPT PBS is an entirely "self-funded department (within) the University structure and (is) responsible for generating its (own) revenue needs." For simplified bookkeeping and legal reasons, transactions may appear as WIU Foundation. Rest assured that your donation is designated solely to WQPT PBS.


I paid my renewal. Why am I still receiving another mailing from WQPT PBS.

A. To save money for the quality programming you expect from WQPT PBS, we print and send out renewal notices in bulk. This means that it takes several weeks for a renewal letter to get to you. As a result, your renewal gift and our letter probably crossed in the mail.


I already paid my donation. Why did I receive an invoice?

A. Because your support is so vital to WQPT PBS, we start sending out renewal notices in advance of your membership's expiration. If you renew early, you will still get a full year's membership; your membership will be extended for a full 12 months from your current expiration date.


Why did I not receive my Program Guide?

A. If you just joined WQPT PBS, you should receive your first program guide on or around the first of each month. It may take a few weeks to receive your first issue of the guide, depending on the date we received your donation, regardless you will receive 12 issues. If you are a current member and have not received this month’s guide, please contact us online.


How do I update my contact information?

A. Simply use our secure online contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.


Is donating online safe?

A. Safe guarding your personal information is of the utmost importance to us. The information you provide is sent encrypted via a SSL.* We believe this technology to be safe and secure. If, at any time, you are uncomfortable making an online donation, purchase or registration, call 309-764-2400 or toll-free 1-877-413-2424 during normal business hours. If more convenient use our online contact form and our staff will contact you.

*SSL (Secure Sockets Layer) are the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

How do I find out when a program will air on WQPT PBS?

A. Use and search our schedule online or download a program guide (link located under the schedule grid).


Why do I hear a voice-over or narration when I watch certain WQPT PBS shows?

A. The narration you may hear is the descriptive video service for the visually impaired persons. To de-activate this feature use the DVS or SAP function on your remote.


Can I watch any of WQPT’s programs online?

A. YES. Viewers may LIVE STREAM our channels, watch numerous programs the WQPT PBS Video Portal. Members who donate $60.00 have access to our extended PBS library with countless hours of content using WQPT PBS Passport.


Where do I find programs for children?

A. View our programming for kids or watch or stream now.


Why does WQPT PBS have on-air fundraising drives?

A. WQPT PBS depends on support from individual donors like you in order to continue bringing you the finest educational, entertaining and thought-provoking programming without commercial interruption. The special programming we offer during our fundraising drives help us raise critical funds to bring you the programs you enjoy throughout the rest of the year. Approximately 2% of our airtime is spent inviting viewers to invest WQPT PBS' programming and outreach services.


I have a program suggestion or feedback. How do I share that information.

A. We value your feedback and suggestions. We hope you will take the time to let us know what you think by using our online contact form.

I wish WQPT PBS did something differently, what is the best way to contact the station?

A. We welcome and value your feedback! As your regional PBS station, your comments, suggestions and ideas are vital to our success. contact us online and let us know your ideas.


How can I find out more about WQPT PBS?

A. View our About Us web page for an overview of WQPT.


Do you have a staff directory?

A. Yes. Our staff directory is located below our contact form. You may also view our Community Advisory Board member list.


What is WQPT PBS' relationship with Western Illinois University?

A. WQPT PBS is a "self-funded department (within) the Western Illinois University structure and (is) responsible for generating its (own) revenue needs." Western Illinois University holds WQPT PBS' broadcast license.


Where do I find WQPT PBS FCC, Reports and Filings Information?

A. Comprehensive information is available on our Reports & Filings web page.


Does WQPT PBS have a Board of Directors?

A. No. However WQPT PBS does have a Community Advisory Board with quarterly meetings open to the general public. Learn more or view upcoming meeting dates.

Does WQPT PBS giveaway free books?

A. Yes. Since 1995, we have provided more than 500,000 free books to children whose families cannot afford them through our First Book program.


How do I sign up for Imagination Station?

A. Tickets for Imagination Station are FREE, however YOU MUST have tickets to enter the event. Tickets usually become available on March 1. Sign up for e-mail notifications (below) to stay informed. Learn more


I have a question not listed here. What should I do?

A. We invite you to use our contact form or contact us at 309-764-2400 or toll-free 1-877-413-2424.


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